iZinga ("iZinga", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").
This Privacy Policy explains:
This Privacy Policy applies to all users of the iZinga ecosystem, including:
This Policy applies to both delivery.izinga.co.za and onboard.izinga.co.za. The data processing activities across both platforms are substantially similar and therefore a unified policy is appropriate at this stage. Separate privacy notices may be introduced in future if a product develops materially different processing activities.
For purposes of POPIA, iZinga acts as the Responsible Party in respect of personal information processed through the platform.
Information Officer: Lindani Masinga
Entity: Curiousoft (Pty) Ltd (Registration No. 2016/429327/07)
Email: privacy@izinga.co.za
Telephone: +27 81 281 5707
Physical Address: 68 Jacaranda Avenue, Olivedale, Randburg, 2188
Registration effective: 20 August 2026
The Information Officer is registered with the Information Regulator of South Africa. Registration was completed on 20 August 2026.
Depending on your role and use of the platform, we may collect the following categories of personal information.
This information is used for account creation, verification, communications, onboarding and support.
This information allows iZinga to manage access rights, workflows and operational functions.
For drivers and delivery partners we may collect:
This information assists with onboarding, compliance assessments, fraud prevention and operational safety.
We may collect:
iZinga does not store or process raw card payment information. Payment card transactions are processed by Yoco as described below.
This information is required to provide delivery services and manage orders.
This information assists with platform functionality, notifications, troubleshooting and security.
Support interactions may be stored and reviewed for quality control, dispute resolution and service improvement.
We collect personal information through:
When you:
Through:
Information may also be collected or verified through customer support interactions.
Under POPIA, iZinga processes personal information where:
We use personal information to:
iZinga uses Yoco as a payment service provider. When you make a card payment:
Yoco processes personal information in accordance with its own privacy notices and applicable legal requirements.
iZinga uses Google Firebase services, including:
Firebase processes personal information on behalf of iZinga for authentication, hosting, messaging and chat functions. The processing may involve storage or transfer of information outside South Africa. Appropriate safeguards are implemented through Google's contractual commitments and security controls.
Depending on operational needs, iZinga may engage:
All operators must be contractually required to implement appropriate security measures.
Where support services are conducted through WhatsApp or AI-assisted systems:
Important: Users should avoid sharing passwords, PINs, OTPs or payment card information during support interactions.
We may share personal information:
We do not sell personal information.
iZinga implements reasonable technical and organisational measures to protect personal information, including:
No system can guarantee absolute security, but we continuously monitor and improve our safeguards.
iZinga retains personal information in accordance with legal, operational and compliance requirements.
| Data Category | Retention Period |
|---|---|
| Customer account records | Duration of account plus 5 years after closure |
| Order and delivery records | 5 years from order completion |
| Driver onboarding records | Duration of relationship plus 5 years |
| Driver compliance documents | Duration of relationship plus 5 years unless longer retention is legally required |
| Financial and payout records | 5 years after financial year end |
| Tax and accounting records | Minimum period required by applicable tax legislation |
| Chat and support records | 3 years from closure of interaction |
| Identity verification records | 5 years after account closure |
| Device and notification records | 12 months after last activity |
| Marketing consent records | 5 years after withdrawal of consent |
| Website authentication logs | 12 months |
| Rejected onboarding applications | 12 months unless litigation or regulatory requirements require longer retention |
Where litigation, investigations, regulatory requests or legal obligations apply, information may be retained for longer periods. At the end of the retention period, information will be securely deleted, anonymised or destroyed.
You have the right to:
Request confirmation of whether iZinga holds personal information about you and obtain access to that information.
Request correction, updating or completion of inaccurate information.
Request deletion of information where retention is no longer legally required.
Object to the processing of personal information where permitted by POPIA.
Withdraw consent where processing relies on consent.
Object to direct marketing communications at any time.
Submit a complaint to iZinga or directly to the Information Regulator.
Requests may be submitted to:
Email: privacy@izinga.co.za
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
Certain technology providers, including Google Firebase and related cloud infrastructure providers, may process personal information outside South Africa. Where cross-border transfers occur, iZinga will ensure that:
iZinga uses cookies and browser storage technologies to:
Users may manage cookie settings through their browser.
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be available on:
Continued use of the platform following publication of changes constitutes acceptance of the updated policy.