iZinga — Furniture and Large-Item Delivery Service
Platform: delivery.izinga.co.za
Operated by: Curiousoft (Pty) Ltd, Registration No. 2016/429327/07
Registered address: 68 Jacaranda Avenue, Olivedale, Randburg, 2188
In these Terms and Conditions, the following terms have the meanings assigned to them below:
"Agreement" means these Terms and Conditions, together with any accepted Quote, which together constitute the entire agreement between iZinga and the Customer for each Delivery.
"Cancellation Fee" means the fee, if any, payable by the Customer in the event of a cancellation, as determined in accordance with clause 8.
"Customer" means the person or entity who places a Delivery Request on the Platform.
"Delivery" means the collection and delivery of Goods by a Driver on behalf of the Customer, as requested through the Platform.
"Delivery Fee" means the fee charged by iZinga to the Customer for a specific Delivery, as set out in the Quote or otherwise confirmed on the Platform.
"Delivery Request" means a request submitted by a Customer via the Platform to arrange a Delivery.
"Driver" means an independent contractor who provides delivery services through the iZinga platform. Drivers are not employees of iZinga.
"Driver Departure Point" means the point in time at which the Driver has: (a) accepted the specific Delivery Request; AND (b) confirmed departure from the Driver's location. Both conditions must be satisfied for the Driver Departure Point to have been reached. This definition governs the cancellation provisions in clause 8.
"Goods" means furniture, large items, parcels, or other items to be collected and delivered by the Driver as specified in the Delivery Request.
"iZinga" means Curiousoft (Pty) Ltd (Registration No. 2016/429327/07), the operator of the iZinga brand and the Platform.
"Platform" means the iZinga web application accessible at delivery.izinga.co.za and any related iZinga mobile application.
"Quote" means a price proposal generated by iZinga and presented to the Customer for acceptance before a Delivery is confirmed, where a Quote is required under clause 5.
"Quote-Required Delivery" means a Delivery for which iZinga requires the Customer to receive and accept a Quote before the Delivery is confirmed, as described in clause 5.
"Service Area" means the geographic area or areas in which iZinga makes its services available at any given time, as published on the Platform.
2.1 By placing a Delivery Request on the Platform, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
2.2 These Terms and Conditions apply to every Delivery arranged through the Platform. They supersede any prior terms, representations, or understandings relating to deliveries arranged through the Platform.
2.3 If the Customer does not agree to these Terms and Conditions, they must not use the Platform.
2.4 iZinga reserves the right to amend these Terms and Conditions in accordance with clause 15. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised terms.
2.5 These Terms and Conditions must be read together with iZinga's Privacy Policy, which is accessible at https://www.izinga.co.za/privacy.html. The Privacy Policy governs iZinga's collection and processing of personal information provided by the Customer.
3.1 iZinga is a delivery platform that connects customers who need delivery services with independent Drivers who provide those services. iZinga does not itself collect or deliver Goods — all physical delivery is performed by independent Drivers.
3.2 Drivers are independent contractors. They are not employees, agents, or representatives of iZinga. iZinga does not control the manner in which Drivers perform their delivery services.
3.3 iZinga facilitates the arrangement of Deliveries, processes payments, provides tracking functionality, and maintains the Platform. iZinga's role is that of a platform operator and intermediary, not a delivery carrier.
3.4 While Deliveries are performed by independent Drivers using the Platform, iZinga's liability to Customers is governed by clause 11. Nothing in this Agreement should be interpreted as excluding any liability that cannot lawfully be excluded under applicable law.
4.1 The Customer may be required to register for an account on the Platform before placing a Delivery Request. The Customer must provide accurate, complete, and current information when registering.
4.2 The Customer is responsible for maintaining the confidentiality of their account credentials and for all activities that occur through their account.
4.3 The Customer must notify iZinga immediately if they become aware of any unauthorised use of their account.
4.4 iZinga reserves the right to suspend or terminate a Customer's account if the Customer breaches these Terms and Conditions or provides false or misleading information during registration.
5.1 Standard Deliveries: For standard delivery types, the Customer submits a Delivery Request through the Platform, the Delivery Fee is presented to the Customer before submission, and submission of the Delivery Request constitutes an offer to iZinga to arrange the Delivery at the specified fee. iZinga's acceptance of the Delivery Request (including confirmation that a Driver has been matched) constitutes acceptance of the Customer's offer and concludes a binding agreement for that Delivery.
5.2 Quote-Required Deliveries: For certain categories of delivery (particularly furniture items, large or heavy goods, or deliveries requiring specialist vehicles), iZinga will generate a Quote for the Customer before confirming the Delivery. In those cases:
(a) The Customer submits a Delivery Request and provides details of the Goods to be delivered.
(b) iZinga generates and presents a Quote to the Customer, which sets out the proposed Delivery Fee and any relevant conditions or requirements.
(c) The Customer may accept or decline the Quote. The Customer is under no obligation to accept any Quote.
(d) Acceptance of the Quote by the Customer, through the Platform's quote-acceptance mechanism, constitutes a binding agreement to proceed with the Delivery at the quoted Delivery Fee.
(e) Once the Customer has accepted a Quote, the Delivery Fee set out in the Quote is fixed in accordance with clause 5.3.
5.3 Price lock after Quote acceptance: Once the Customer has accepted a Quote, the Delivery Fee set out in the Quote is fixed. iZinga will not vary the Delivery Fee after the Customer has accepted a Quote. If, at the time of collection, the Driver identifies that the Goods or the conditions at the collection or delivery address materially differ from those described by the Customer in the Delivery Request, iZinga may, in its reasonable discretion, cancel the Delivery. Where iZinga cancels in such circumstances, the Customer will receive a full refund of any Delivery Fee paid in accordance with clause 8.3. iZinga will not require the Customer to agree to an increased Delivery Fee as a condition of proceeding with any Delivery.
6.1 The Delivery Fee for each Delivery is as set out in the Quote (for Quote-Required Deliveries) or as presented on the Platform at the time the Delivery Request is submitted (for standard Deliveries).
6.2 Payment is made through the Platform at the time of booking or at such other time as the Platform specifies, using the payment methods available on the Platform. iZinga's current payment provider is Yoco. Available payment methods are displayed on the Platform.
6.3 iZinga does not store the Customer's card details. Card payment processing is handled by Yoco, which maintains its own security standards for card data. The Customer's payment details are processed and stored by Yoco and are governed by Yoco's terms and privacy policy.
6.4 iZinga reserves the right to adjust Delivery Fees from time to time. Any change to fees will be reflected on the Platform before the Customer is asked to accept or confirm an order, and will not affect a Delivery Fee that has already been accepted by the Customer under clause 5.
6.5 In the event that a payment is unsuccessful, iZinga reserves the right to cancel the Delivery Request and to require the Customer to re-submit the request with a valid payment method.
6.6 All Delivery Fees are stated in South African Rand (ZAR). iZinga is not currently registered for Value Added Tax. No VAT is charged on Delivery Fees at this time. If iZinga becomes registered for VAT, this clause will be updated to reflect VAT-inclusive pricing in accordance with the Value-Added Tax Act 89 of 1991, and any such change will be reflected on the Platform before the Customer is asked to accept or confirm an order.
7.1 Estimated delivery timeframes provided on the Platform are indicative only and are not guaranteed. They are based on expected conditions (traffic, Driver availability, access, and similar factors) and may vary.
7.2 iZinga will endeavour to arrange Deliveries within the estimated timeframe but does not warrant that any Delivery will be completed within the estimated time.
7.3 iZinga will notify the Customer of material delays where possible.
7.4 The Customer's remedy for an unreasonable delay is set out in clause 8 (cancellation) and clause 11 (liability).
8.1 Cancellation before Driver Departure Point:
(a) The Customer may cancel a Delivery at any time before the Driver Departure Point.
(b) For the purposes of this clause, the Driver Departure Point has the meaning set out in clause 1. For certainty, the Driver Departure Point is reached only once both of the following have occurred: (i) the Driver has accepted the Delivery Request; AND (ii) the Driver has confirmed departure from the Driver's location. Cancellation before both of these events have occurred is cancellation before the Driver Departure Point.
(c) The consequences of cancellation before the Driver Departure Point are as follows:
(i) Where the Customer cancels a Delivery before the Driver Departure Point, iZinga may charge a Cancellation Fee. The amount of the Cancellation Fee, if any, will be determined by iZinga on a reasonableness basis, having regard to the following factors:
(aa) the length of notice given by the Customer before the Driver Departure Point;
(bb) any costs already incurred at the time of cancellation, including costs incurred by the allocated Driver in preparing for or mobilising for the Delivery;
(cc) the stage at which a Driver had been allocated to the Delivery at the time of cancellation;
(dd) iZinga's ability to replace or rebook the cancelled slot; and
(ee) prevailing industry practice for delivery and logistics platform cancellations.
(ii) Before processing any cancellation under this clause 8.1, iZinga will notify the Customer of the applicable Cancellation Fee, if any. The Customer retains the right to withdraw the cancellation request and proceed with the Delivery rather than pay the Cancellation Fee. A cancellation will not be processed without the Customer's confirmation of acceptance of the applicable Cancellation Fee.
(iii) Nothing in this clause 8.1 excludes or limits any right the Customer may have under the Consumer Protection Act 68 of 2008 that cannot be excluded by contract, including but not limited to rights under section 17 and section 22 of that Act.
8.2 Cancellation at or after the Driver Departure Point:
(a) Once the Driver Departure Point has been reached, the Customer may still cancel the Delivery by contacting iZinga through the Platform or iZinga's customer support channel.
(b) Cancellation at or after the Driver Departure Point may result in the Customer forfeiting all or part of the Delivery Fee, to be determined by iZinga with reference to the stage of the Delivery reached and any costs already incurred by the Driver. iZinga will act reasonably in applying this provision.
(c) iZinga will communicate any cancellation fee to the Customer before confirming the cancellation, and the Customer must confirm acceptance of the applicable fee before the cancellation is processed. The Customer retains the right to proceed with the Delivery rather than pay a cancellation fee.
8.3 Cancellations initiated by iZinga: If iZinga cancels a confirmed Delivery due to Driver unavailability, conditions that materially differ from the Customer's description under clause 5.3, or any other reason within iZinga's control, the Customer will receive a full refund of any Delivery Fee paid for that Delivery. Refunds will be processed within 5 to 7 business days.
8.4 Driver-initiated cancellations: If a Driver cancels an accepted Delivery Request before completing the Delivery, iZinga will endeavour to assign an alternative Driver. If no alternative Driver is available within a reasonable time, the Customer may cancel the Delivery and will receive a full refund of any Delivery Fee paid.
8.5 Statutory rights: Nothing in this clause 8 excludes or limits any right the Customer may have under the Consumer Protection Act 68 of 2008 that cannot be excluded by contract.
9.1 The Customer must provide accurate and complete information when placing a Delivery Request, including:
(a) the correct collection and delivery addresses;
(b) a description of the Goods to be delivered that is accurate, complete, and not misleading;
(c) any access requirements or constraints at the collection or delivery address (e.g. stairs, no lift access, restricted entry, security access requirements);
(d) valid contact details at which the Customer or a designated recipient can be reached on the day of Delivery.
9.2 The Customer must ensure that the Goods are adequately prepared for delivery, including appropriate packaging where the nature of the Goods requires it.
9.3 The Customer or a person authorised by the Customer must be available to receive the Goods at the delivery address at the agreed delivery time or window. When placing a Delivery Request, the Customer must indicate the name of the person who will receive the Goods at the delivery address. The authorised recipient must be prepared to identify themselves to the Driver at the time of delivery on request. If no authorised person is available to receive the Goods, the Driver may be unable to complete the Delivery and iZinga reserves the right to treat the Delivery as cancelled under clause 8.2.
9.4 The Customer is responsible for ensuring that the Goods do not fall within the prohibited items list in clause 10.
9.5 If the Customer provides inaccurate or incomplete information that results in additional costs, delays, or the Driver's inability to complete the Delivery, iZinga reserves the right to recover from the Customer any reasonable additional costs arising directly from that inaccuracy — such as re-delivery fees, storage charges, or failed-delivery charges — that are separate from and in addition to the Delivery Fee itself. For the avoidance of doubt, the Delivery Fee is fixed on Quote acceptance in accordance with clause 5.3 and iZinga will not require the Customer to agree to an increased Delivery Fee as a condition of proceeding with any Delivery.
10.1 The following categories of items may not be transported through the iZinga Platform:
(a) firearms, ammunition, weapons, or explosive materials;
(b) illegal substances or any item whose possession or transport is prohibited by South African law;
(c) flammable, corrosive, or hazardous materials that require specialist handling or transport licensing;
(d) living animals;
(e) cash or negotiable instruments;
(f) perishable food items (unless this has been expressly approved by iZinga for the specific Delivery);
(g) items that by their nature, size, or weight cannot be safely transported by the Driver's vehicle;
(h) any item that iZinga notifies the Customer is not permitted on the Platform from time to time.
10.2 The Customer warrants that the Goods to be delivered do not fall within any prohibited category. If iZinga or the Driver discovers that the Goods include a prohibited item, iZinga reserves the right to cancel the Delivery immediately without refund and to report the matter to the relevant authorities if required by law.
11.1 iZinga's liability cap: iZinga's total liability to the Customer for any claim arising out of or in connection with any single Delivery — including but not limited to claims for damage to Goods, loss of Goods, delay, or failure to complete the Delivery — is limited to the Delivery Fee paid by the Customer for that specific Delivery.
11.2 Excluded losses: To the maximum extent permitted by applicable law, iZinga is not liable for:
(a) any loss of profit, loss of business, or indirect or consequential loss arising from a Delivery or its cancellation;
(b) damage to Goods arising from inadequate packaging by the Customer;
(c) damage or loss arising from the Customer's failure to comply with clause 9 (Customer Obligations);
(d) damage or loss resulting from the nature or inherent fragility of the Goods, provided the Driver used reasonable care.
11.3 Driver liability: iZinga's liability to the Customer arising from or in connection with the conduct of any Driver in the performance of a Delivery is governed by and limited to the liability cap in clause 11.1.
11.4 No exclusion of statutory rights: Nothing in these Terms and Conditions excludes or limits any right or remedy the Customer may have under the Consumer Protection Act 68 of 2008 or any other applicable South African consumer legislation that cannot be excluded by contract.
11.5 Insurance: Drivers operating on the iZinga platform are required to maintain their own goods-in-transit insurance. The terms and coverage of each Driver's insurance are between the Driver and their insurer and are not guaranteed or warranted by iZinga. Customers are encouraged to consider whether any separate insurance is appropriate for high-value items.
11.6 Damage reporting — condition of claim: As a condition of making any claim for visible damage to Goods arising from a Delivery, the Customer must report the damage to iZinga within 48 (forty-eight) hours of receipt of the Goods, together with photographic evidence of the damage. iZinga is not obliged to consider a claim for visible damage that is not reported within this period, except where the Customer demonstrates that the damage was not reasonably discoverable at the time of receipt. This provision applies to visible damage only and does not affect the Customer's rights in respect of damage that was concealed at the time of delivery.
12.1 Risk in the Goods passes to the Driver upon collection from the Customer or the designated collection address. Risk passes back to the Customer upon delivery of the Goods to the delivery address and receipt by the Customer or the designated recipient.
12.2 Title to the Goods remains with the Customer (or the Customer's seller, as applicable) at all times. These Terms and Conditions do not transfer title to the Goods to iZinga or to the Driver.
13.1 Step 1 — Internal resolution: If a Customer has a complaint or dispute arising from a Delivery or these Terms and Conditions, the Customer must first contact iZinga through iZinga's customer support channel (details in clause 18) to allow iZinga to attempt to resolve the matter internally. iZinga will acknowledge the complaint within 2 (two) business days and will use reasonable endeavours to resolve the complaint within 10 (ten) business days.
13.2 Step 2 — AFSA Arbitration: If the dispute is not resolved through internal resolution within the timeframe in clause 13.1, either Party may refer the dispute to expedited arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) under AFSA's rules in force at the time, with a single arbitrator, conducted in English, in Johannesburg or Durban (at iZinga's election unless the parties agree otherwise). The arbitrator's award is final and binding and may be made an order of the High Court of South Africa.
13.3 Step 3 — High Court: Nothing in this clause 13 prevents either Party from approaching a court of competent jurisdiction for urgent relief pending the outcome of arbitration.
13.4 Statutory bodies — not excluded: Nothing in these Terms and Conditions limits the Customer's right to approach the National Consumer Commission (NCC) or the National Consumer Tribunal (NCT) in respect of any matter falling within their jurisdiction under the Consumer Protection Act 68 of 2008. These statutory bodies cannot be excluded by contract, and no provision of these Terms and Conditions should be construed as limiting the Customer's access to them.
13.5 Governing law: This Agreement is governed by and must be construed in accordance with the laws of the Republic of South Africa.
14.1 iZinga currently provides delivery services in Johannesburg, Durban, and selected areas in Cape Town. iZinga's active Service Areas are published on the Platform and are updated from time to time.
14.2 iZinga reserves the right to expand, limit, suspend, or withdraw service in any geographic area at its discretion. Where iZinga makes a material change to its Service Areas, notice of that change will be published on the Platform.
14.3 iZinga does not guarantee service availability in any particular area. The Platform will indicate whether service is available at the Customer's nominated collection and delivery addresses before the Customer places a Delivery Request.
14.4 Notwithstanding any limitation to Service Areas published on the Platform, iZinga may decline any specific Delivery Request if Driver availability in the relevant area is insufficient at the relevant time.
15.1 iZinga may amend these Terms and Conditions at any time. Amended terms will be published on the Platform with the date on which they take effect.
15.2 The Customer's continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms and Conditions.
15.3 If a Customer does not accept the revised Terms and Conditions, they must cease using the Platform before the effective date of the amendment. The Customer's right to cancel any Delivery already confirmed before the effective date of an amendment is governed by the cancellation policy in clause 8.
16.1 Neither iZinga nor a Driver will be in breach of these Terms and Conditions or liable for any failure or delay in performing their respective obligations to the extent that such failure or delay arises from causes beyond their reasonable control ("Force Majeure Event"), including but not limited to severe weather conditions, acts of God, civil unrest, national disaster, government orders, load shedding of a duration or severity that makes Delivery impractical, or road closures.
16.2 In the event of a Force Majeure Event, iZinga will notify the Customer as soon as reasonably practicable. If the Force Majeure Event prevents a Delivery from being completed, the Customer may cancel the Delivery and receive a full refund of any Delivery Fee paid.
17.1 iZinga collects and processes the Customer's personal information in accordance with iZinga's Privacy Policy, which is accessible at https://www.izinga.co.za/privacy.html. The Privacy Policy is incorporated into these Terms and Conditions by reference.
17.2 By using the Platform and placing a Delivery Request, the Customer consents to iZinga collecting and processing their personal information as described in the Privacy Policy.
17.3 iZinga processes the Customer's personal information on the lawful bases of contractual necessity (to perform the Delivery) and, where applicable, consent. iZinga will not use the Customer's personal information for purposes incompatible with the delivery of the Platform's services without the Customer's consent.
17.4 iZinga processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
17.5 The Customer has the following rights under POPIA in respect of their personal information held by iZinga:
(a) the right to access their personal information;
(b) the right to request correction of inaccurate personal information;
(c) the right to request deletion of personal information (subject to iZinga's legal retention obligations);
(d) the right to object to processing;
(e) the right to lodge a complaint with the Information Regulator of South Africa.
17.6 Requests relating to personal information, and any complaints regarding iZinga's handling of personal information, may be directed to iZinga's Information Officer via the contact details in clause 18.
17.7 iZinga does not share the Driver's personal information with the Customer beyond what is strictly necessary for the purpose of the Delivery (such as the Driver's first name and vehicle details for tracking purposes). iZinga facilitates dispute resolution between Customers and Drivers but does not disclose Driver personal information to Customers as part of that process unless required by law.
17.8 In the event of a security compromise involving Customer personal information held by iZinga, iZinga will notify affected Customers in the manner and within the timeframe required by section 22 of POPIA and any applicable directions of the Information Regulator of South Africa.
18.1 The Customer may contact iZinga through any of the following channels:
| Channel | Detail |
|---|---|
| Platform support | Via the support feature on the Platform at delivery.izinga.co.za |
| privacy@izinga.co.za | |
| Information Officer | Lindani Masinga — privacy@izinga.co.za |
18.2 iZinga's registered address for legal correspondence and service of formal notices is: 68 Jacaranda Avenue, Olivedale, Randburg, 2188.
If any provision of these Terms and Conditions is found by a court or arbitrator to be invalid, unlawful, or unenforceable in any respect, that provision will be severed from the remainder of the Terms and Conditions, which will continue in full force and effect.
These Terms and Conditions, together with the Privacy Policy and any accepted Quote, constitute the entire agreement between iZinga and the Customer for each Delivery and supersede all prior representations, communications, or understandings relating to the subject matter hereof. No oral variation of these Terms and Conditions is binding.
Failure by iZinga to enforce any provision of these Terms and Conditions at any time does not constitute a waiver of that provision or iZinga's right to enforce it in the future.
Published by iZinga — operated by Curiousoft (Pty) Ltd | Registration No. 2016/429327/07
Version 2.0 — effective 18 September 2026